Shipping & Delivery

NOTE: WE DELIVER OUR PRODUCTS FROM OUR DUBAI WAREHOUSE.

DELIVERY

As all orders are currently shipped from Dubai, you may have additional import fees upon delivery.

REFUSING TO PAY CUSTOMS: If you choose to refuse the customs fee and the parcel is returned back to us shipping & handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

RETURNS & ECHANGES

Sale items cannot be exchanged or returned.

To return or exchange your products please make sure to first send a notice to fpouria@dubaibeachboy.com with your order number. Your products must be in their original conditions. Make sure they are clean, unworn and with all tags attached. We operate a 30 days exchange or refund policy. Unfortunately, any items returned 30 days after receipt, can not be considered for refund or exchange. To complete your return, we require a receipt or proof of purchase. Please include the original paperwork that was included in your order, so that we can identify the order, and process your exchange/refund correctly.

Return Address:

Dubai Beach Boy
Saaha Offices B
Tajer F Flat 8073
Dubai
United Arab Emirates

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

DEFECTIVE OR DAMAGED ITEMS

We replace items if they are defective or damaged. If you wish to exchange your item for those reasons, please contact us: fpouria@dubaibeachboy.com stating your reason and attaching photos that clearly show the defects.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days after the reception.

Partial refunds may apply if:
  • Any item not in its original condition, if damaged or missing some parts (for reasons not due to our error)
  • Any item that is returned more than 30 days after delivery

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at fpouria@dubaibeachboy.com

FURTHER ASSISTANCE

If you have questions about your order or need further assistance, please contact us at the following email address: fpouria@dubaibeachboy.com. Our customer service team will be happy to help from Monday to Friday at the following times: 9.30 am - 17.30 pm. GMT

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BUSINESS BAY

  • SLS DUBAI HOTEL (Top Floor)

Address:Marasi Dr - Business Bay - Dubai

  • ME DUBAI (Pool Area)

Address:designed by Zaha Hadid, The Opus by Omniyat - Burj Khalifa Blvd - Business Bay - District - Dubai

  • MAMA SHELTER

Address:57JC+5P7 - Business Bay - Dubai

DIFC

  • 25HOURS HOTEL ONE CENTRAL

Address:Street - off Sheikh Zayed Road - Trade Centre - Trade Centre 2 - Dubai hotel

JUMEIRAH

  • KITE BEACH MARKET

Address:Kite beach - Umm Suqeim - Jumeirah 3 - Dubai

  • HAMAC BEACH BOUTIQUE JUMEIRAH BEACH HOTEL

Address:45RR+H8J - Jumeirah Beach Rd - Umm Suqeim - Umm Suqeim 3 - Dubai

  • ONE & ONLY ROYAL MIRAGE HOTEL

Address:King Salman Bin Abdulaziz Al Saud St - Dubai Marina - Dubai

  • SHOPATSAUCE FOUR SEASONS JUMEIRAH AND NAMMOS BEACH CLUB

Address:Jumeirah Beach Rd - Jumeirah - Jumeirah 2 - Dubai

  • CASA AMOR MANDARIN ORIENTAL JUMEIRAH

Address:Mandarin Oriental - Jumeirah - Jumeirah 1 - Dubai

JBR - BLUE WATER ISLAND

  • COVE BEACH

Address:JBR - The Walk - Marsa Dubai - Jumeirah Beach Residence - Dubai

  • BANYAN TREE HOTEL

Address:34JC+67 Banyan Tree - Marsa Dubai - Bluewaters Island - Dubai

THE PALM

  • HAMAC BEACH BOUTIQUE ZABEEL SARAY

Address:Crescent Rd - The Palm Jumeirah - Dubai

  • HAMAC BEACH BOUTIQUE ATLANTIS THE PALM

Address:44J8+5QX - Crescent Rd - The Palm Jumeirah - Dubai

  • ULA BEACH CLUB

Address:Dukes The Palm, a Royal Hideaway Hotel Palm Jumeirah - The Palm Jumeirah - Dubai

  • ONE & ONLY THE PALM

Address:West Crescent, Palm - Jumeirah - Dubai

  • SOLUNA

Address:The Palm Jumeirah - Dubai

  • ANDAZ HOTEL THE PALM

Address:Andaz Dubai the Palm - The Palm Jumeirah - Dubai

  • ONE & ONLY THE PALM

Address:West Crescent, Palm - Jumeirah - Dubai

OUTSIDE OF DUBAI

  • SHOPATSAUCE BAB AL SHAMS RESORT

Address:Al Qudra Road - opposite Endurance City - Dubai

  • SHOPATSAUCE JUMEIRAH SAADIYAT ISLAND

Address:Al Saadiyat Island - Abu Dhabi

  • SHOPATSAUCE ANANTARA RAS AL KHAIMAH

Address:International Airport - Mina - Ras Al Khaimah

  • QASR AL SARAB DESERT RESORT

Address:Qasr Al Sarab Desert Resort - Al Mirayr - Abu Dhabi

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