We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
- Item must be unworn and unused
- Tags must be attached
- Original packaging required
- Proof of purchase required
Start a Return
To initiate a return, contact us at:
Email: fpouria@dubaibeachboy.com
Return Address:
Dubai Beach Boy
SAAHA Offices B Tajer F Flat 8073
Dubai, United Arab Emirates
Note: Items sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve it.
Non-Returnable Items
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to get a new item is to return your current one and place a new order once your return is approved.
EU Customers (14-Day Cooling-Off)
If your order is shipped to the European Union, you can return your order within 14 days without reason. Items must remain unused with original packaging and tags.
Refunds
Once your return is received and inspected, we will notify you. If approved, your refund will be issued to your original payment method within 10 business days.
If your refund is delayed:
- Check your bank account
- Contact your card provider
- Then contact us
If more than 15 business days have passed, contact us at fpouria@dubaibeachboy.com
Delivery Information
Shipping Origin: Dubai Warehouse
Customs & Import Fees
International orders may be subject to customs charges.
If customs fees are refused, shipping and handling charges may be deducted from your refund.
Returns & Exchanges Details
- Returns must be requested before sending items
- Items must be clean, unworn, and tagged
- Return window: 30 days
- Include original order paperwork
Return Shipping:
- Paid by customer
- Non-refundable
- Use trackable shipping (recommended)
Defective Items
If your item is defective or damaged, email us with photos and your order details at fpouria@dubaibeachboy.com
Partial Refunds
Partial refunds may apply if:
- Item is not in original condition
- Missing parts not due to our error
- Returned after 30 days
Need Help?
For any questions, contact us at:
Email: fpouria@dubaibeachboy.com
Support Hours:
Monday – Friday
9:30 AM – 5:30 PM (GMT)
